Last week I headed down to London to visit the iStrategy event in the Millennium Hotel in Kensington. Over the 2 days many interesting speakers brought their experiences and insights to a group of 250 online professionals.

I will not go into the details of each keynote, as Phil Jenkins already posted a great summary on his blog. Instead I want to reflect on the things that where memorable to me and I have started reflecting on after the event, and give you an impression of the event itself through some pictures I took.

The good

“People talk to people, not to brands”. This was a theme I heard a few speakers talk about. Brands like Dell are empowering and enabling experts in their organizations to become brand advocates on twitter, and have them engage with people in social media. “You cannot outsource social media” as you need the expert knowledge that is within the people of the organization in order to have a meaningful engagement. Enabler for this is a mind shift within an organization, social media becomes part of employees job profiles and objectives. Brands need to pay utmost attention to employer branding and nurture engaged people to become spokesmen for the brand.

Convergence convergence convergence! Everything is coming together and connecting. Products, people, data, touch points and content. The mobile platform is the main driver for this shift and is enabling a greater value for people by bringing everything they care about and need in one interface which they carry with them all the time. We are just at the early beginnings of this new world, and are learning everyday how we can bring true value to people through this new technology. Behavioral transformation seems imminent. Trial and error is the way for brands to experiment and learn with this new phenomenon.

What people want & what people need.  Both David Henry of Monster and Mark Stuart of CIM touched upon the imperative of understanding people and taking User Centric Design (UCD) as the strategic driver for successful experience design. As this is my mantra I really enjoyed their talks and was glad to hear the success story of Monster.

The bad

A better “Sales pitch” balance!! Some keynotes just did not land at all, as the majority of the slides where a self promotion and sales pitch. Not delivering any value to the audience. On the twitter feed #istrategy2010 the comments were very critical about this, and a learning to those speakers. Sure speaking at a conference is an opportunity to get leads, but there is no need to be a speaking advert. Bringing meaningful and helpful content and insights will be your best advert!

“Sex sells” Jonathan Oliver of Microsoft had a strange presentation. He started of very strong talking about creativity and how creativity is about ideas that can drive innovation on all fronts. A very charismatic and enthusiastic speaker with great passion for the Microsoft brand. He even managed to have the audience stand up!! Respect! He got all my attention … until…. He showed a case study of a campaign targeted at 15 year old boys, and the main visual to the campaign was a bikini babe!!! He talked about how successful the campaign was… Now this I found very disappointing, how can creativity lead to bikini babe? This is not creative, this is the easy sell! He did however manage to deliver the most retweeted quote

“Social Media is like high school sex. Lots of guys talking about it, few doing it, and even less doing it right.”

The Social

I met loads of great people at the event and the #istrategy2010 tag helped me find them. I highly recommend them so here is the list!

@yushkalia @PhillipJenkins @RIBenjamin @lars_hilse @_insightz @tamhm @taylorzoe @KerryatDell @hoorayhenry @FZammit @nclangereis @nickwallen

If you get a chance to go to one of the upcoming iStrategy events in Syndey, Singapore, San Jose or Amsterdam I highly recommend going! Visit the iStrategy website for more info.

More detailed notes on the keynotes by Phil Jenkins

iStrategy 2010 Conference – London

iStrategy Conference Day Two